Yes, we are a Medicare bulk billing practice.

However, fees may apply for certain procedures. Please call our clinic if you have any questions.

For payments in the clinic, we are able to process your Medicare claim directly through our Tyro EFT machine, which is linked directly to Medicare.

For payments through HotDoc, you will receive instructions on how you can easily process your claim in your own time at your convenience.

At Key Health, we want to provide the highest level of care with minimal wait times for our patients. By utilising an appointments system, we are able to help control wait times. When you make an appointment and run late, do not show or cancel with late notice, your valuable appointment time may often go unfilled.

Your missed appointment slot could have been utilised by other patients in need. This also means that our Doctors and Allied Health Staff are not able to see other patients during this time.

Many medical practices charge the full consultation fee for late cancellations/non-attendance. Our late cancellation/non-attendance fee is only $35.

To maintain our high standards of care, it is best to book in a follow-up appointment with your doctor so that they can discuss the results with you. If your results are urgent, you will receive a call from the clinic to book in sooner. If you have not booked an appointment and do not receive a call or text, this means your results are more than likely normal.

Our reception team are able to advise you if your results have returned and whether your doctor has requested a follow-up consultation. Our reception staff are unable to give out any results over the phone.

If a follow-up consultation was not requested by your doctor and you are still experiencing symptoms, we recommend that you organise a follow-up appointment.

If you are unable to attend the surgery and a follow up consultation is required, a phone consultation can be scheduled with one of our Doctors. The consultation fee is $75 and there is no medicare rebate.

Our practice runs on an appointment basis to maintain a high standard of care for all patients, however, there are usually same day appointments available. If your matter is urgent, our doctors will be able to see you as a walk-in patient.

For medical emergencies, please call 000.

We work closely with the 13SICK National Home Doctor Service to allow patients to be seen outside of our normal clinic hours by professional doctors and nurses. A report will be sent to your general practitioner by the next business day opening to facilitate continuity of care.

For medical emergencies, please call 000.

We strongly recommend all patients see their doctor for repeat prescriptions to maintain appropriate management of your health condition. Please book an appointment at your earliest convenience.

In order to issue you a medical certificate, a doctors consultation is required, we are not able to back date medical certificates. If you saw your doctor on the same day and forgot to ask for a medical certificate at the time, this can be printed on the same day for you free of charge.

If you forgot to ask for a medical certificate on the day that you saw your doctor, and you decided that you required one at a later date, a medical certificate can be issued for the day of your visit and an administration fee of $15 applies.

Please be aware that our doctors are unable to extend your medical certificate without seeing you again to monitor your condition. If you are still feeling unwell and your medical certificate has expired, please make an appointment for a follow up consultation if you do not already have a follow up booked.

Home visits are available outside of business hours at, the discretion of the doctor, for regular patients who live within a 3km radius of the clinic for a Private Fee.

13SICK National Home Doctor service can also be contacted on 13 74 25 to have one of their GP's conduct a home visit if the clinic is closed.

Same-day appointments may be available depending on doctor availability. Online booking is available through our website and HotDoc.

Key Health Castle Hill is located within Showground Village, providing convenient access for local residents.